MOBILE PHONE contract SCAM: VIRGIN MOBILE and others
When you take out a
contract for 24 months or whatever, with Virgin and several other
companies the same, which includes buying the handset, make sure you
mark ona calender the date it runs out, because THEY WILL NOT BE TELLING
YOU, instead they will keep charging you the same amount after the
contract expires until YOU PHONE THEM to cancel, but when you try to get
the phone repaired, in this case just a new battery, you may well and
probably be told that they will not fix it because the phone has been
yours since the contract ran out, despite that you have payed the same
amount as if buying it, for months and presumably for decades until you
With VIRGIN MOBILE we then phoned then 4 times to be
told that we were "probably" entitled to a refund (in this case over
£100) and 4 times told that management would call us back within 48
hours, which they failed to do.
VIRGIN and the others will then
try to blame you, the customer, for not cancelling the contract. They
must make millions of pounds like this, through direct debits,
especially from elderly and vulnerable customers. It is nothing but a
It was not my phone and I took up the issue with Virgin Mobile for my friend.
Now I have mentioned the case on their facebook page and have been told
to engage in yet another conversation so they "can look into it". They
have the case number, they have the records, they know that this is not
an unusual case.
This has been going on now for over 18 months (although we have cancelled the contract, no more payments taken, but no refund.
Sadly I have to say that in our experience Virgin are best avoided, but I hear it's much the same with Vodaphone and others.