Saturday, 2 June 2018


When you take out a contract for 24 months or whatever, with Virgin and several other companies the same, which includes buying the handset, make sure you mark ona calender the date it runs out, because THEY WILL NOT BE TELLING YOU, instead they will keep charging you the same amount after the contract expires until YOU PHONE THEM to cancel, but when you try to get the phone repaired, in this case just a new battery, you may well and probably be told that they will not fix it because the phone has been yours since the contract ran out, despite that you have payed the same amount as if buying it, for months and presumably for decades until you phone them.
With VIRGIN MOBILE we then phoned then 4 times to be told that we were "probably" entitled to a refund (in this case over £100) and 4 times told that management would call us back within 48 hours, which they failed to do.
VIRGIN and the others will then try to blame you, the customer, for not cancelling the contract. They must make millions of pounds like this, through direct debits, especially from elderly and vulnerable customers. It is nothing but a SCAM.
It was not my phone and I took up the issue with Virgin Mobile for my friend.
Now I have mentioned the case on their facebook page and have been told to engage in yet another conversation so they "can look into it". They have the case number, they have the records, they know that this is not an unusual case.
This has been going on now for over 18 months (although we have cancelled the contract, no more payments taken, but no refund.
Sadly I have to say that in our experience Virgin are best avoided, but I hear it's much the same with Vodaphone and others.

No comments:

Post a Comment